If you'd like more reading material on Bill Pay please download our "How To" Brochure or read the FAQs below.

But if you're tired of reading about Bill Pay and ready to see it in action click on our Bill Pay Demo Site link!

And of course, when you're ready to sign up (and we know you are), log into e-Connect and click on "Pay My Bills" from the main menu - applications are approved usually within 24 hours. 

Frequently Asked Questionsss

Is TEFCU bill pay free?

Yes!  Both Platinum & Classic Bill Pay is free for active members.  An active member is defined as paying 3 bills a month, for any amount, to any business or person.  For inactive members, please see our Schedule of Fees.

How do I enroll in online bill pay?
To enroll in online bill pay, you must first be enrolled in e-Connect.  If you do not have a username and/or access code, please call our Call Center at (202) 832-5100 ext 290 - a Member Services Representative will be happy to verify you're information and issue you a log in.

Which bill pay product is right for me?

Classic Bill Pay - If you plan to eliminate writing checks to pay your bills, this product allows payment to any payee nationwide.  It's simple and intuitive.  Suitable for beginner or intermediate skills.

Platinum Bill Pay - An easy-to-use, feature-rich bill payment service with an abundance of flexibility that should meet the needs of all bill pay users.  It allows you to pay anyone who has a postal or e-mail address, and it provides additional features including bill pay reminders, added security functions and transfers to your accounts at other financial institutions (like a traditional wire).

Is online bill pay secure?

Online bill pay is recommended by security experts as one e fo the safest ways to pay your bills.  According to research, 90 percent of identity theft doesn't occur through the Internet (researched gathered by Javelin Strategy & Research).  Identity thieves still use the tried and true methods of stealing mail or discarded trash.  Combined use of online banking and online bill pay helps to protect consumers against identity theft and check fraud.

How are payments sent?

Payments are sent two ways:  electronic and paper check.  On average, electronic payments are sent to more than 70 percent of payees.  For payees who can only accept checks, the subscriber's account is debited electronically and an authorized paper check is issued on behalf of the subscriber.

What are the benefits of electronic payments?

Electronic is the fastest payment method for subscribers and greatly reduces the risk of human error.  Electronic payments are received by the payee within 2 to 3 business days.

What are the benefits of check payments?

Check payments allow you to pay anyone through your online bill pay account.  No more postage or trips to the post office.  Plus, check payments through online bill pay are electronically recorded, may be stopped before 2 p.m. Eastern time on the date they are scheduled to process, and are virtually tamper resistant.  The estimated arrival time for checks is based upon the payee's zip code and is displayed while you schedule a payment.

Are online bill payments guaranteed?

Online bill payments are not guaranteed by the US Postal Service or Automated Clearing House Network (ACH).  However, online bill pay offers a payment success rate of 99.99 percent and greatly reduces the risk of human error.  In the event a check payment is not received, our online bill pay support will stop and re-issue the payment, as well as provide proof of processing to the payee.  Online bill pay also provides a history of your payments and payment information is integrated directly into account statements.

When can payments be scheduled?

Payments may be submitted at any time, day or night.  All payments should be scheduled according to process date and not according to due date.  For example, payments should be scheduled to process before the actual due date.  Estimated arrival times are automatically displayed during the scheduling process.  We recommend scheduling first payments in advance to ensure timely delivery.  Payments are electronically debited from your account on the process date.  For same-day processing, please schedule payments before 3 p.m. Eastern time.

Who can I pay with online bill pay?